Shipping & Returns Policy

General Info:
 

All transactions made on this site are on the understanding that you agree to the terms & conditions set out below. Your statutory rights are not affected.

 

 

Prices & Payments:
 

All prices quoted on this site are in UK pounds and include VAT.
 

Postage and packaging costs will be calculated at checkout based on standard carrier rates.
 

Postage costs are based on print only shipping.
 

 

Delivery of Print Orders:
 

As each print order is dealt with on an individual basis, please allow up to 10 working days for us to ship your order.

 

N.B. Working days excludes Bank Holidays & weekends.
 

Please note that due to the bespoke nature of our prints and the fact that they are hand-printed to order, delivery dates may vary at certain times.

 

Prints will be rolled and sent in a tube or small box.

​

​

Cancellations:

If you wish to cancel your order:

1) Before we have dispatched the goods;

You can notify us by email at admin@davidward.photo You will receive a full refund within 14 working days.

2) When goods have already been dispatched to you;

You may return the goods to us in accordance with our returns policy below.

​

​

Returns:

The right to return the goods to us will only apply in the following circumstances: -

The goods must have all original packaging and be in a saleable condition.

​

The returned items must be received by the David Ward Photos within 7 days of delivery (14 days from Europe and North America, 21 days from the rest of the world).
 

Goods should be inspected immediately upon receipt. If the goods are damaged or do not match your order, to qualify for a refund you must notify us within 7 working days by email at admin@davidward.photo
 

Unwanted goods must be posted back to us to arrive within 7 days of delivery for a full refund (14 days from Europe and North America, 21 days from the rest of the world).

 

The costs of returning goods to us shall be borne by you unless the product was damaged in transit to you.
 

We will give you a full refund of the amount paid within 14 days of receipt of the goods by us.

 

N.B. Christmas gifts, ordered between 15th November and 15th December, maybe returned up until January 10th of the following year.

​

​